Internship First Impressions

As part of the Portland, OR portion of the Servant Teams program (see previous entry), I and two of my teammates are interning at a Union Gospel Mission here.

UGM exists to feed the hungry, restore the addict, and love their neighbor. They primarily minister to the homeless population in downtown Portland through their dayroom. UGM also runs two LifeChange programs, one for men and one for women, for those who want to recover from addiction.

The men in LifeChange work for the mission during the days, as well as taking part in counseling and other elements of the program.

My role at UGM is to help in the dayroom, offering food and other services to the local homeless guests. I started this week and will be working there every Tuesday and Thursday until December. My two teammates are working with Search + Rescue, which goes out to those living in homeless camps in other areas.

I wanted to share some of my observations from my first couple days of working there. My intention is not to pass judgment or criticize anything…these are merely what I have seen and experienced to give you a picture.

As I mentioned, it is the men in LifeChange who staff a lot of the homeless service positions. On Tuesday I met and joined the crew of seven men who prep and serve the daily meals. There have also been a couple other volunteers who have helped out as well.

The dayroom--offering protection from the elements outside, light meals, tables/chairs, and a bathroom--is open to the homeless guests three times a day, Tuesday through Friday. Breakfast (pastries, limited hot sandwiches, and coffee) is from 10-11:30, and lunch (pastries, sandwiches, and kool aid) is from 2-3:45. There is also a chapel service with a dinner afterwards in the evening – but I haven’t been part of that yet.

Pastry rack awaiting the breakfast crowd

My individual job has been to prep and hand out the pastries at three of the four meals in the two days I’ve been there. This morning at breakfast, we served over 100 guests. Breakfasts are usually a smaller group than lunch, but today’s breakfast crowd was evidently unusually large!

So here are my observations—in no particular order.

There are a wide variety of people who utilize the UGM services. Some don’t “look” homeless—others very obviously do.

There’s a wide range of responses from people coming through the line. Some don’t say a word, just point to what they want. Others interact briefly. A few express their gratitude.

Many of the guests go through the line multiple times, since they are only allowed two items at a time. Some get right back in line as soon as they’ve received their first items and make that circle often.

The dignity of choice – some guests have an opinion on exactly which piece of pastry they want. Most simply specify a flavor. Only a couple don’t care what they get.

People’s hands have struck me as I have placed the pastries into them. Some have been bent with age. Others have been the dirtiest hands I have ever seen. One person’s looked like it was bleeding along the edge of every fingernail. Many are decently clean.

The crew I work with is amazing. Maybe if I get their permission I’ll be able to share a bit of their stories with you. I’ve only heard snippets so far. But they have been so welcoming and supportive and encouraging to me. And they have fun together.

The crew leader gathers the members together and prays with them before each time of opening the doors to the guests. He also sometimes sings along loudly to the Christian music playing on the radio :)

Today's lunch line shortly after opening.

Some of the guests stay the whole time the dayroom is open. I noticed some gathered in small groups, apparently chatting and fellowshipping. Others come and go much more quickly.

There are those who carry their bag of belongings with them every time they go through the line…presumably because they don’t want to be apart from it even for a few minutes.

I couldn’t help but notice the apparent car key hanging around one guest’s neck…or the different leggings that another guest wore every time I saw her…or the presence of phones, including smart phones.

The excitement of one gentleman about going to get fitted for dentures to replace his missing teeth.

I watched as one of my crew mates helped one particularly troubled guest put his shoes and socks back on. This guest would rarely even wipe the snot from his nose…

Quite a few guests (relatively speaking) had dogs with them…Some little and a couple big!

Only a couple times so far have I witnessed cussing or rudeness. The LifeChange workers are quick to step in and deal with any issues that arise, so that things don’t get out of hand.

Inequality is hard. I haven’t been able to avoid taking note of the difference in the lunch served to the UGM staff/residents vs. the more limited fare for the homeless guests. And it pangs me that we live in a world in which such inequalities seem virtually unavoidable.

Yesterday at lunch, several guests were thrilled to get potato salad—such a seemingly small thing, but it seemed to make their day.

During lunch today, I sat with a lady at a resources table. She is a wealth of experience and information about what services are available to homeless people. She volunteers her time to help connect the UGM guests to what is available to help their individual situations. The goal is that I will be able to help her and maybe even do it in her absence…but the latter is a tall order, as there’s no way I can match her level of knowledge in such a short time!

Well, it’s late and I think that’s all I’ve got at this point. Thanks for reading!!